This is a template policy. Please review and replace the bracketed items with your actual terms before relying on it.
Shipping
- Delivery area: [e.g. West Malaysia / East Malaysia / Singapore – to be confirmed]
- Processing time: orders are usually packed within [X] working days after payment.
- Delivery time: [X–X] working days depending on location and courier.
- Shipping fees: [shipping rates to be added]; free shipping for orders above [RM amount to be added] (if applicable).
- Tracking: a tracking number will be provided once your parcel is dispatched.
Returns & exchanges
- Because tea is a food product, opened or used tea cannot be returned unless it is faulty.
- Unopened items in original packaging may be returned within [X] days of delivery. Please contact us first.
- If your item arrives damaged or incorrect, please contact us within [X] days with photos of the parcel and item, and we will arrange a replacement or refund.
- Teaware: please check items on arrival; report any breakage within [X] days with photos.
Refunds
Approved refunds are made to the original payment method within [X] working days. Return shipping costs: [to be confirmed].
Contact
Questions? See our Contact page.
